Pilgrim services team aug 2017 en 3

Our teams need to reinvent themselves.

Today – and even more so in the future – priority is (and will continue to be) given to cross-sector approaches. We work in “project” mode more and more often. We focus on “Quality chains”, on every step of the journey from a customer’s initial request to customer satisfaction. Individually and as a team, we build solutions together. And customers are no longer just sitting around while we do the hard work for them. They are there, just as our suppliers are, taking part in this process of building solutions together.  

This new way of seeing things comes with new practices that seem obvious to some but remain obscure to others: empowerment, the right to make mistakes, innovating and taking initiatives, humility, iterative development, requesting and providing help, etc.

To succeed in ensuring that our managers and employees are able to cope with all of these changes, they need to grasp the profound meaning and added value (for themselves and others) and the role that is theirs to play.

First, you have to win over hearts. We can help you accomplish this. We have already been doing it for 15 years.



Committed Teams – Awareness-Raising Training in 1/2 Day or 1 Day

The idea is not only to promote awareness, win over hearts, and get employees motivated by giving meaning to the work they do and the actions that are taken or need to be taken, but also to provide training on the concepts listed above, to inspire our teams today and tomorrow.

The topics covered can be adjusted to correspond to the length of the session (1/2 day or 1 day) and your priorities.

Day 1 – Committed Teams – List of Possible Topics

  • Group or team?
  • What do we mean when we say Excellence, Quality, etc.? What’s in it for me, for us?
  • Vision, Mission, Values… What’s in it for me, for us?
  • Setting goals: S.M.A.R.T. criteria, being thorough and precise
  • Quality Chains
    • Customer orientation
    • Supplier orientation
    • Process orientation
  • Cooperation, asking for help, humility, and solidarity
  • Empowerment
  • How and why to express recognition
  • Communication: consistent, regular and transparent

In addition, the following themes

  • Change management, agility, and innovation
  • Collaborating, building together, managing together
  • Process improvement
  • How to make the best of our mistakes?

can be tackled in an even better way if they are looked at during the Ballista Project team-building activity (see the page for this activity)

Using storytelling makes it possible for everyone to identify with the behaviours and attitudes they are being introduced to, and to be encouraged to implement them in their everyday work.



This session may be preceded by the “Vision, Mission, and Values” module, because we will frequently refer to these three fundamentals during the session.


Can be followed by different workshops:

  • Customer orientation
  • Regular and transparent communication
  • Empowerment
  • How to make the best of our mistakes
  • etc.

These 1/2-day workshops will transform the concepts learned in the session into concrete and measurable action.

Target Audience:

All employees